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We are hiring! Technical Support Engineer

Technical writer

Requirements:

  • Make complicated things clear
  • High level of written and spoken English
  • Create and maintain guidelines, manuals, and documentation for users & developers
  • Study, analyze and describe complex technical issues in a clear way: texts, diagrams, schemes & video
  • Able to create a video-manual: plot, text, screen capture video-record
  • Strong understanding of a technical material and attention to details
  • Interest in software technologies cutting-edge level technologies

Technical skills:

  • Computer Science Technical background
  • Basic HTML/JavaScript knowledge
  • Simple coding (Postman API – calls from prepared examples)

Business analyst

Requirements:

  • Strong knowledge of 3 main languages: Business, Software development & English
  • Be able to talk to business guys and elicitation of business and functional requirements
  • Make complicated software development things clear to business persons
  • Preparation of software requirements specifications
  • Processes high-level modeling (BPM diagrams)
  • Database high-level modeling
  • Design of use cases & user stories
  • Product mockups design
  • High level of written and spoken English

Optional: UML, ERD, ITIL

Technical Support Engineer

Requirements:

  • Excellent problem-solving and communication skills
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to provide step-by-step technical help, both written and verbal
  • Supporting high-loaded environment
  • Issue classifications and routing tasks

Soft skills: Advanced English, Client-oriented, Problem-solving, Product Support
Technical skills: Product support L2/L3, Advanced Linux OS; Advanced SQL Server management, Log management, Basic HTML/JavaScript knowledge
Optional technical skills: Java, Developers Console
Project management environment: Tickets, GIT, Jira, Confluence

Mail to: job@sdk.finance

About us 

SDK.finance has a proven track record of providing financial services companies with the core banking functionality that they need, using its secure, robust, and configurable API platform as a one-stop-shop solution. 

Explore our highly scalable banking software:

Digital Retail Bank

Marketing Automation Platform for Banks

Wallet Engine

Event payments

Loyalty Program Software 

Contact us to learn more about our banking solutions. We are open to talk about how SDK.finance can be useful for your business.

Written by Alex Malyshev on Dec, 04, 2017

#We are hiring