We are hiring! Technical Support Engineer, Business analyst & Technical writer
Posted on
Technical writer
Requirements:
- Make complicated things clear
- High level of written and spoken English
- Create and maintain guidelines, manuals, and documentation for users & developers
- Study, analyze and describe complex technical issues in a clear way: texts, diagrams, schemes & video
- Able to create a video-manual: plot, text, screen capture video-record
- Strong understanding of a technical material and attention to details
- Interest in software technologies cutting-edge level technologies
Technical skills:
- Computer Science Technical background
- Basic HTML/JavaScript knowledge
- Simple coding (Postman API — calls from prepared examples)
Business analyst
Requirements:
- Strong knowledge of 3 main languages: Business, Software development & English
- Be able to talk to business guys and elicitation of business and functional requirements
- Make complicated software development things clear to business persons
- Preparation of software requirements specifications
- Processes high-level modeling (BPM diagrams)
- Database high-level modeling
- Design of use cases & user stories
- Product mockups design
- High level of written and spoken English
Optional: UML, ERD, ITIL
Technical Support Engineer
Requirements:
- Excellent problem-solving and communication skills
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Supporting high-loaded environment
- Issue classifications and routing tasks
Soft skills: Advanced English, Client-oriented, Problem-solving, Product Support
Technical skills: Product support L2/L3, Advanced Linux OS; Advanced SQL Server management, Log management, Basic HTML/JavaScript knowledge
Optional technical skills: Java, Developers Console
Project management environment: Tickets, GIT, Jira, Confluence
Mail to: job@sdk.finance