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Use-case: Chargeback

As an Individual, I want to be sure that I get a chargeback if the Merchant fails to deliver goods/services.

Actor: Merchant, Individual
Actions of Actor Actions of the System
1. Individual orders goods/services from the Merchant
  • System sends an invoice
2. Individual chooses payment method and confirms payment
  • SDK.finance uses the relevant API depending on the chosen payment method
  • Funds are transferred to Merchant’s bank account
3. Individual doesn’t get the goods/services from the Merchant
4. Individual files the chargeback claim to Individual’s Bank
  • System transfers the claim and transaction details to the Individual’s bank
5. Bank satisfies the claim
  • Funds are transferred back to the Individual’s