SDK.finance Backoffice Introduction

SDK.finance Back Office Introduction

Explore a Backoffice User Manual – a detailed and structured guide covering all the features and functionalities of the Platform, empowering efficient management of clients, transactions, compliance processes, and system roles.

The Manual covers the following features and functionalities

• Client management
  Centralized client profile management, including adding, blocking, freezing, and editing profiles.
  KYC management with document verification and approval.
  Tools for bulk editing contracts, broadcasting newsletters, and filtering results.
• Transaction oversight
  Detailed views of all transactions, with filters for type, sender/receiver details, and status.
  Support for bulk investigations, AML checks, refunds, chargebacks, and currency exchange operations.
• Vendor and contract management
  Manage vendors, commissions, and limits for operations.
  Create and deactivate contracts and assign operations within contracts.
• Role and permission management
  Define roles (e.g., CEO, CFO, CRO) with customized permissions.
  Control access to system functionalities to ensure operational security and compliance.
• System accounts and financial operations
  Manage system accounts for withdrawals, top-ups, and reconciliations.
  Configure and update exchange rates and bulk-edit currency pair statuses.
• Reconciliation processes
  Tools for asset and transaction reconciliation, resolving mismatches, and uploading necessary files.
• Communication tools
  Integrated chat management, client communication, and mass newsletters.
  Tools for reviewing past interactions and managing current ones.
• User action monitoring
  Track user sessions and activity logs for audit and compliance purposes.
  Monitor suspicious activity and session statuses.
• AML and fraud prevention
  Comprehensive tools for initiating and tracking investigations.
  Features for uploading supporting documents and maintaining audit trails.
• Asset management
  Add, edit, and deactivate assets including currencies and digital assets.
  Configure exchange rates, set up asset properties, and manage commissions.
• Cash desk management
  Tools for creating, editing, and managing cash desks and their operations.
  Handle daily workflows such as opening, closing, and reconciliation.

The SDK.finance Back Office is an administrative interface designed for managing various aspects of the platform. It allows users to navigate through different sections, such as Clients, Transactions, Investigations, User Action History, and role-based sections like CFO and CRO. The back office provides functionalities for managing client information, performing transactions, conducting investigations, monitoring user actions, and handling compliance-related tasks like KYC (Know Your Customer). It is equipped with tools for exporting data, filtering results, and managing communication with clients, such as broadcasting newsletters and chats​​.

The platform allows the creation and assignment of roles, ensuring that different users have access only to the functionalities relevant to their responsibilities. Here’s how it works:

1. CEO Role and Administrators: CEOs have full access to all sections of the back office. They can manage clients, transactions, investigations, and all other aspects of the system without restrictions. They are also responsible for creating and managing roles for other users.
2. Custom Roles: The back office allows system users to create custom roles tailored to the needs of specific users. For example, roles could be created for financial officers, compliance officers, or support agents, each with access to only the necessary parts of the system.
3. Permissions Assignment: Each role is assigned specific permissions, determining what sections of the system the user can see and interact with. For example:
   • A CFO role may have access to assets, transactions, and financial reporting.
   • A CRO (Chief Revenue Officer) might focus on Vendors and Contracts.
   • A Customer Support role could be limited to viewing and managing client profiles and chats.
4. Access Restrictions: Users who are not CEO or Administrator will only see the menu sections and perform actions permitted by their assigned role. This structure ensures that sensitive information and functionalities are restricted to authorized personnel, maintaining system security and compliance.

This role-based access control ensures that users can perform their tasks efficiently while safeguarding the system from unauthorized access​.

Below is the description of the Back Office as it is available for the user with unlimited permissions (e.g. CEO or Administrator).