Digital Retail Banking Software for your Neobank

Ensure team efficiency

SDK.finance neobanking software back-office caters for team agility. It features an uncluttered UI, a convenient dashboard with analytics data on all business areas, system management, and the capability to automate certain tasks (e.g. reconciliations).
This enables every team member to shift their focus from routine operations to important business or customer service tasks, boosting their efficiency. This will reflect on the overall client satisfaction and your revenue growth.

Understand & retain your customers

Our retail banking architecture allows collecting exhaustive info about the users’ activity within the system. Though client acquisition is costly in the neobanking industry, audience retention is a more challenging task. Knowing your clients, the way they interact with your digital banking platform, allows you to increase their lifetime value and minimize the churn rate.

When your retail banking platform collects the history of all the users’ operations, logins, support requests, and disputes within the system, it helps your team to improve retention. Paired with the built-in analytics, it allows to promptly satisfy the customers’ needs, driving increased loyalty and gross profit.

Maximize your revenue

Use flexible transaction fees and limits configuration to monetize each customer segment and reach the balance between providing value and growing your business profit.

Use case example
Here’s how you can leverage custom fees and limits for money transfers to increase your gross profit:
For transfers up to $1,000, you can set a 2% fee
For sums in the $1,000 – $2,000 range, you can offer a 2%+$5 fee.
For larger sums, a fee can make 3% from the transaction amount or a flat fee of $55+.

In this case, you can use pre-configured limits based on the type of operation and period, to ensure that the pricing plan is beneficial not only for the end-users, but also for your business.

Acquire new customers

Attract and retain customers via personalized pricing plans. Acquire new client segments by setting up appealing tariffs for the target audience, and profit from other operations’ fees, and an increased LTV.
Use case example
Here’s how you can use a custom pricing plan to attract new customers – immigrants who send an average of $1,000 per month to their families:

Instead of a 2% regular money transfer fee that makes $20 per $1000 transfer,
you can offer them a $5-worth monthly subscription for transfers up to $1,000 total.
So, your customers will benefit from a 75% ($15) discount from the regular P2P transfer fee ($20 per month), which will motivate them to choose your neobank.
You benefit from monetizing other financial operations the newly acquired users perform in your bank.

Make data-driven decisions

Obtain a bird’s eye view on your neobank key performance metrics and quickly spot new opportunities or areas to troubleshoot. Gain instant visual insights from the charts and diagrams based on hard data from different angles, like customer segments and cohorts:

Customer acquisition: customer base growth, churn rate & reasons reports

Unit economy: LTV, profit, break-even & payback reports

Earnings: Turnover & revenue, gross margin reports

Product value: popular operations, pricing plans efficiency, pre-churn signals

Transaction rates: payment success, fraud, dispute rate.

Actionable reports
Leverage analytics data to spot operations that can potentially increase your neobank’s profit, reactivate the customers before they churn, adjust pricing plans to retain and engage new users. You can zoom in on any particular metric for deeper insights into your retail banking platform performance.

Watch the demo here .