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Account manager/Support, a European-based core payment platform serving clients across the globe is looking for talents! We need an account manager/support.

Required skills:

  • 2+ years of account management/customer success or technical support;
  • SaaS experience working with enterprise-level clients;
  • Client-focused solutions experience;
  • Ability to communicate client needs with development team;
  • Talent for influencing client’s management;
  • Negotiation, listening, communication skills, presentation, and time management skills;
  • English — advanced.

Nice to have:

  • Experience with agile practice;
  • Understanding of API based work;
  • B2B FinTech experience;
  • Experience working with Jira/Confluence.


1. Operational activities monitoring and control:

  • System performance monitoring and reporting
  • Reacting to support inquiries (collect info about incidents from stakeholders and register it in the ticket system)
  • Standalone investigation of the production incidents before they are raised to developers
  • Analysis of the recurrent problems
  • Maintain support documentation and knowledge base
  • Cooperation with the development team to resolve production incidents

2. Relationship management:

  • Develop strong professional relationships with all departments
  • Hold regular meetings with other departments to discuss operational concerns
  • Sit regularly with the business team to understand requirements and work on gaps
  • Work closely with the development team

Compensation  – €1,600-2,300 (gross)

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