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Account manager/Support

SDK.finance, a European-based core payment platform serving clients across the globe is looking for talents! We need an account manager/support who will work on the client’s side. If you are interested in this opportunity, do not hesitate to contact us.

Required skills:

  • 2+ years of account management/customer success or technical support
  • SaaS experience working with enterprise-level clients
  • Client-focused solutions experience
  • Ability to communicate client needs with staff
  • Talent for influencing client management
  • Negotiation, listening, communication skills, presentation, and time management skills
  • Experience working with Jira/Confluence
  • English — advanced

Nice to have:

  • Experience with agile practice
  • Understanding of API based work
  • B2B FinTech experience

 

Responsibilities:

1. Operational activities monitoring and control:

  • Manage the interactions between all operational teams
  • Work with internal teams to improve efficiency through process development and re-engineering
  • Develop reporting strategy to monitor the efficiencies between teams

2. Fixed Activity Ownership:

  • Own and manage the billing process from the fin operations side
  • Ensure all bills are issued within the agreed SLA
  • Monitor Tech Support activity
  • Take part in the acceptance of the new functionality that is prepared to be released on production

3. Relationship Management:

  • Develop strong professional relationships with all departments
  • Hold regular meetings with other departments to discuss operational concerns
  • Sit regularly with the business team to understand requirements and work on gaps
  • Work closely with the development team