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We provide functionality of different Actors for a proper system management

Back-end is the invisible part, but the most important one. It deals with functionalitysecurity and scalability

SDK.finance provides wide-range of payment/loyalty functionality that enables clients to build on top of our API products suitable for different business models like payment acceptance, e-wallets, loyalty programs, P2P money transfer, mass payment, currency exchange, prepaid cards, mobile payments, cashback, etc.

However, one of the main challenges regarding back-end is its trying (running a demo), a demo of invisible part of your future project. SDK.finance has found the way of solving this issue — provide a series of our back-offices’ demo, which show basic functionality. Your team can draw a unique design and develop front-end on top of our API.

Basically, back office is where tasks dedicated to running the company itself take place. In our case, it’s the place where you as a Product Owner will manage your users and system actions. For a more comfortable use of the system, we’ve divided administrative tasks between different types of Actors and created dedicated back-offices for such Actors as:

  • Administrator
  • CFO
  • Financial Specialist
  • Accountant
  • Cashier
  • Compliance Manager
  • Anti-Fraud Manager
  • Customer Support

Administrator

In Admin’s back office, the basic functionality of the system administrator is available. For convenience, we have distributed administrator functions between the various service roles of the system (CFO, Compliance, Anti-Fraud, Support).

The Admin account is created when the system is configured. Subsequently, Admin can create additional accounts for the Admin role in the User Management section

Admin back-office sections:

*Please pay attention that this user interface is a simple example of using our functionality. You’ll use your own design.

In the current implementation, the following sections of the Admin back-office are available:

  • User management — A section in the Admin back-office where Admin can create accounts for all types of actors in the System, as well as to view details of existing users and to perform certain actions.
  • Issuers — By Issuers, in this section, it means the payment unit of the system — the types of units/currencies that are available in the system. It can be a separate electronic currency, with reference to real currencies or without it, and also bonus units, etc.

In this section, Admin manages these Issuers.

  • User actions — This section displays the actions of users in the system as a system log, displaying all the changes in all essences of the system.
  • Organizations — This section displays data for all organizations of users of the system. Each user in the system belongs to a particular organization. Some users can belong to one common organization (for example, a System or MassPay).
  • Coins — This section displays data for all the wallets (accounts) in the system.
  • Products — This section displays the products of the integrated Service Provider.
  • Operational report — The operational report provides general information on the system and foresees the comparison of the data for the selected number of periods in relation to the specified current period.
  • l18n — Internationalization service. Provides the possibility of editing/editing texts on the available languages in the system. Available search-by-name (key) and search-by-word function. It is possible to edit texts, as well as system notifications, in each of the available languages.
  • Monitoring — This section displays various statistics for the server that hosts the system.
  • Account Settings — General section for account management.

CFO

Chief Financial Officer — The actor in the System, who manages the tariff policy of the system and is responsible for financial planning and analytics.

CFO back-office sections:

*Please pay attention that this user interface is a simple example of using our functionality. You’ll use your own design.

In the current implementation, the following sections of the CFO back-office are available:

  • User management — This section of CFO provides the same functionality as for Admin.
  • Contracts — In this Section, CFO can manage Contracts and cashback profiles. Contracts determine commissions and limits for business users for each type of transactions in the System. Cashback profiles are created for Merchants.
  • Exchange rates — In this section, CFO can view the exchange rates of all Exchange offices registered in the system as well as to manage System currency rates.
  • Requests from Financial specialists — It is the main section of the back-office of CFO, and here are reflected the requests of Financial specialists for approval of certain actions. If there are no requests for Financial specialist, the section will be blank.
  • Cash desks — In this section, CFO can view the current balance of each cash desk, as well as generate detailed reports for a chosen Cash Desk.
  • System operations — On this page, CFO confirms the system operations initiated by the Accountant.
  • Reports
  • User actions
  • My account

Financial Specialist

Financial Specialist is an actor subordinated to CFO, whose main functionality is Contracts and exchange rates management.  A financial specialist may only initiate changes in contracts and exchange rates, to be further approved by CFO.

 

Financial Specialist back-office sections:

In the current implementation, the following sections of the Financial Specialist back-office are available:

  • Contracts — In this Section, Financial Specialist can initiate changes in the Contracts and cashback profiles. These changes will then have to be confirmed by CFO.
  • Exchange rates — In this section, Financial Specialist can view the exchange rates of all Exchange offices registered in the system as well as to manage System currency rates. System Currency rates are used for internal reporting and are not reflected, Users and Merchants. Changes in exchange rates don’t have to be confirmed by CFO.
  • Operational Report — Financial Specialist can generate only Operational Report.
  • My account — General account settings.

Cashier

The Сashier is an actor in the system that performs operations «Top-up”  and “Withdrawal” of funds from wallets through the cashier of the company.

Cashier back-office sections:

  • Cash register day — In this section, Cashier opens and closes the operational day of the cash desk. Cash Desk Day is the day during which cash operations are possible. At the end of the working day, Cashier shall close the day. After the day is closed by the Cashier, the relevant request is reflected in the back-office of Accountant.

The following operations are available in this section:

  • Withdraw cash
  • Top-up wallet
  • System operations
  • Report — In this section, the Cashier is given the opportunity to generate reports on this Cash desk for different periods.

By default, the Report page displays the information of the current cash desk day:

  • Cashier Organization
  • Currency switch
  • Opening time of a cashier’s day
  • The name of the cashier, who opened the cash-day
  • My account — general profile settings

Accountant

The actor in the system that reconciles cash, closes cash desk days, approves applications for withdrawal of funds, initiates system operations, browses the history of Cashiers’ operations, and works with reports

Accountant back-office sections:

  • Redeem requests — In this section, Accountant can view, approve, and cancel requests of Users for withdrawal of funds through the cash desk and by Bank Transfer.
  • Cash desks — In this section, Accountant has the ability to view all the information about each Cash Desk in each currency.
  • System Operations — In the section, «System Operations», the accountant initiates such system operations as:
  • Cash input — The procedure for depositing funds into the cash system of the system by making cash.
  • Cash collection — The procedure for collecting funds from the selected Cashier.
  • Investment  — The procedure for depositing funds to the cashier from the «money in transit» account.
  • My account

Compliance Specialist

Compliance specialist  — A system role that is responsible for User’s’ verification (identification).

In the Compliance specialist’s  back-office, the user is verified and they can be transferred from  «unidentified» status to «identified» status.

 

Compliance specialist back-office sections:

*Please pay attention that this user interface is a simple example of using our functionality. You’ll use your own design.

In the current implementation, the following sections of the Compliance back-office are available:

  • Users’ identification — Here, Compliance specialists can see the list of all the users in the system (Merchants and Individuals), see their status (identified/unidentified), check the uploaded documents, and change the identification status.
  • User management — Compliance specialist can create and manage such roles as:
  • Customer support manager
  • Antifraud specialist.
  • My account

Anti-fraud Specialist

Antifraud specialist is a system role that is responsible for reviewing applications for the exceeded transaction limits, as well as for blocking/unblocking users, transactions, and accounts.

Anti-fraud specialist back-office sections:

  • Applications for operations — On this page, an Anti-fraud specialist can view all transactions that require its approval, in connection with exceeding the set limits.

An anti-fraud specialist has the ability to perform a search, according to the application ID, e-mail address, or the exact amount of the transaction.

  • Blocks — On this site, an Anti-fraud specialist can manage the blocking of users, as well as view more detailed information about user actions.
  • Transactions — In this section, an Anti-fraud specialist can view a summary table of all transactions that have taken place in the system. An anti-fraud specialist has the ability to make a selection of transactions for a certain period.
  • My account

Customer Support Manager

The Customer Support Manager is a system role that is responsible for reviewing and responding to customer support requests.

The account for the role of Customer Support Manager is created by Compliance specialist or by Admin.

Back-office sections of CSM

  • Clients — Is the main section of the back-office. In this section, the Customer Support Manager can view all customer requests for support, as well as search by phone number/email address and username. Here, Customer Support can see all the tickets as well as to create the ticket using the codeword received from the user (for example by phone).

  • SCC Management — the Customer Support Manager can create a subordinated role for joint consideration of applications to the support service.
  • My account — General profile setting.