Team roles at SDK.finance back-office
SDK.finance’s back-office roles are designed to streamline operations, ensure compliance, and provide exceptional customer service. Each role is interdependent and collectively ensures system integrity, security, and efficiency.
Roles and permissions at a glance
Customer service
Customer success specialist
Ensures smooth client onboarding and supports ongoing transactions.
Typical daily tasks:
- Managing clients: viewing, updating profiles, resetting passwords.
- Monitoring transactions: reviewing statuses and resolving client issues.
- Managing user action history: tracking and analyzing user activity.
Risk management
KYC Specialist
Ensures customer identity verification to meet regulatory requirements.
Typical daily tasks:
- Reviewing and approving KYC documents.
- Verifying customer information manually or using external KYC services.
- Declining profiles with suspicious information.
Risk management
AML Specialist
Monitors transactions to detect and prevent money laundering activities.
Typical daily tasks:
- Reviewing transactions using defined filters for AML checks.
- Freezing or flagging suspicious transactions/accounts.
- Investigating irregular patterns and reporting findings.
Risk management
Anti-fraud specialist
Detects and prevents fraudulent activities within the system.
Typical daily tasks:
- Monitoring transactions for fraud patterns.
- Blocking fraudulent accounts and initiating investigations.
- Investigating irregular patterns and reporting findings.
Finance
CFO (Chief Financial Officer)
Oversees all financial operations, sets currency exchange rates, performs reconciliation, ensuring accurate accounting and reporting.
Typical daily tasks:
- Managing assets and currency exchange rates
- Reviewing system account balances
- Configuring system calendar
- Performing transactions and assets reconciliation
- Monitoring cash desks
Finance
Financial specialist / Accountant
Manages day-to-day financial tasks and cash desk operations.
Typical daily tasks:
- Managing cash desks and cashiers
- Handling cash desk top-ups and withdrawals
- Performing transaction reconciliations
- Assisting in generating financial reports
Finance
Cashier
Processes cash-based transactions at physical points of service.
Typical daily tasks:
- Opening and closing cash desks
- Processing cash deposits and withdrawals
- Reconciling cash desk balances.
Revenue
CRO (Chief Revenue Officer)
Manages vendors, contracts, and overall revenue streams.
Typical daily tasks:
- Creating and managing vendor contracts
- Setting up and monitoring commission structures
- Overseeing vendor performance and limits
Revenue
Revenue Specialist
Manages vendors and ensures revenue-related processes run smoothly.
Typical daily tasks:
- Monitoring vendor transactions and operations.
- Managing commission and limits settings.
- Assisting the CRO with contract administration.
Administrative
Administrator
Manages system-level configurations, user roles, and permissions.
Typical daily tasks:
- Creating, modifying, and managing user roles.
- Configuring IP whitelisting and access restrictions.
- Monitoring user activity and audit trails.
Administrative
CEO
Oversees the entire platform with full access to all functionalities.
Typical daily tasks:
- Configuring and managing all aspects of the system.
- Creating and assigning roles and permissions.
- Monitoring operations, transactions, and financial reports.
Limitations:
- No restrictions; full system control.
Relation to other roles:
- Directly manages all roles and workflows.
Importance:
The CEO is critical for ensuring platform integrity, role hierarchy, and overall system success
Comprehensive Role-Based
Structure
Administration
System configuration and management
Risk Management
Fraud prevention and compliance
Customer Help
User support and success
Finance
Cash desk, reconciliation, and asset management
Revenue
Vendor and contract optimization
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