Freeze User

Freezing a User means that this User’s  actions in the system will be limited for some AML or KYC reason. User will still be able to login to his account. 

To freeze a Client’s profile user should press the “Freeze user” button. A new sidebar will appear and user should enter the reason (AML, FRAUD or OTHER)  for freezing the profile (required field) and a description (any note that might be useful for team members). By clicking the “Freeze” button the client’s profile will be freezed.

This action will prohibit the Client to:  

• perform transfer from their wallets
• receive transfers to their wallets
• perform transfer between their wallets
• perform Top up/Withdrawal to/from their wallets
• perform currency exchange

All other actions are allowed, for example the following:

• logg in 
• view Transaction history
• view Profile
• uploading required documents availability depends on the identification and document status
• etc.

Read more about Client’s profile statuses here.