Investigation details

The Investigation Details screen provides comprehensive information and management tools for a specific investigation related to AML (Anti-Money Laundering) or fraud prevention. Below is a detailed guide on how to navigate and utilize the features available on this screen.

Depending on the status of the investigation Service User can either Complete investigation (for investigations “In-progress”) or Reopen Investigation for the investigation that was completed). A relevant button will be displayed in the top right corner of the Investigation details page. 

This screen displays detailed information about a particular investigation, including the investigation’s progress, related client information, suspicious transactions, and investigation steps.

Key Components

Investigation Details

• • • Investigation ID: Unique identifier for the investigation.
    • Investigator: Name of the AML officer handling the investigation.
    • Investigation reason: The reason for initiating the investigation (e.g., AML).
    • Investigation start date: The date and time when the investigation started.
    • Investigation status: The current status of the investigation (e.g., In progress).
    • Investigation deadline: The expected completion date of the investigation.

Documents

1. • Upload documents: Button to upload documents related to the investigation.

If the documents were uploaded: 

• Date: The date and time when the document was uploaded
• File name: name of the file with the uploaded document
• Document status:the current status of the document which can be “Approved”, “Declined”, “Need review”. 
• View details dutton: Button to view the document

Investigation Steps

• • Step Details: List of steps taken during the investigation with details like the action performed, the person who performed it, and the date and time.

Notes

• • Add note: Button to add notes related to the investigation.

• Date: The date when the note was added

• Role: Role of the officer who added the note

• Name: Name of the officer who added the note

• Note text

Client Information

• Client name: Name of the client involved in the investigation.
• Client ID: Unique identifier for the client.
• Account status: Current status of the client’s account (e.g., Active or Frozen).
• KYC status: Status of the client’s KYC verification (e.g., KYC Verified).
• Gender: Gender of the client.
• Date of birth: Client’s date of birth.
• Email address: Client’s email address.
• Phone number: Client’s phone number.
• Freeze account: Button to freeze the client’s account if necessary OR
• Unfreeze account: Button to unfreeze the client’s account that was previously frozen by the Service User.

Chats

• Date and time of the chat
• New messages
• Create new Chat button – to initiate new chat with the client.

Suspicious Transactions

• Transaction Details: List of suspicious transactions related to the investigation, including:
  • Date and time: When the transaction occurred.
  • Amount sent: The amount of money involved in the transaction.
  • Status: The current status of the transaction (e.g., Processed, Frozen).
  • Reason: The reason for the transaction being flagged as suspicious (AML or Fraud). 
  • View details: Button to view detailed information about each suspicious transaction.

Complete/Reopen Investigation

• Complete Investigation: Button at the top right corner to mark the investigation as complete once all necessary steps have been taken.

OR

• Reopen Investigation: Button to start over the investigation