Transaction details

The appearance of the Transaction details page differs depending on the type of transaction it refers to. 

Transaction details for operations in one currency:

On this screen, a Service User can view detailed information about a specific transaction. The information is categorized into sections for clear visibility and easy navigation.

1. Transaction Information:
   • Transaction type: The type of transaction (e.g., “Web transaction”).
   • Transaction date: The date and time of the transaction.
   • Transaction number: The unique identifier for the transaction.
   • Transaction amount: The total amount of money involved in the transaction.
   • Total commission: The total commission charged for the transaction.
   • Transaction status: The current status of the transaction.
2. Sender Information:
   • Sender name: The name of the sender.
   • Sender ID: The unique identifier for the sender.
   • Account number (IBAN): The sender’s account number.
   • Currency: The currency used in the transaction.
   • Amount sent: The amount of money sent by the sender.
   • Sender commission: The commission charged to the sender.
   • View client profile: The Service User can view the sender’s full profile by clicking the “View client profile” button.
3. Receiver Information:
   • Receiver name: The name of the receiver.
   • Receiver ID: The unique identifier for the receiver.
   • Account number (IBAN): The receiver’s account number.
   • Currency: The currency received in the transaction.
   • Amount received: The amount of money received by the receiver.
   • Recipient commission: The commission charged to the receiver .
   • View client profile: The Service User can view the receiver’s full profile by clicking the “View client profile” button.
4. Initiate Investigation: The “Initiate investigation” button allows the Service User to start an investigation into the transaction if there are any concerns or anomalies detected.

Currency Exchange details

This block is displayed for the transactions with different source and destination currencies. 

This block provides detailed information about the currency exchange involved in the transaction.

• Sub transaction number: Displays the unique identifier for the sub-transaction related to the currency exchange.
• Source currency:Indicates the original currency used in the transaction.
• Destination currency: Indicates the currency into which the source currency was converted.
• Exchange rate: Shows the rate at which the source currency was converted to the destination currency.

This section helps the Service User understand the specifics of the currency conversion aspect of the transaction, including the currencies involved and the exchange rate applied.

Transaction details: Investigation details

For the transactions with initiated investigation the Transaction details page includes also the short Investigation details block.  

The “Investigation details” block provides specific information related to an ongoing investigation linked to the transaction. The block includes the following fields:

• Investigation ID: Unique identifier for the investigation.
• Investigation reason: The reason for initiating the investigation, which in this case is AML (Anti-Money Laundering).
• Investigator: The name and role of the person who initiated the investigation.
• Investigation start date: The date and time when the investigation began.
• Investigation status: The current status of the investigation (In progress).
• Investigation deadline: The expected date and time by which the investigation should be completed.

There is also a button labeled Investigation details that provides more in-depth information about the investigation when clicked.

Transaction details: Refund/Chargeback

For the transactions with initiated refund or chargeback the  Transaction details page includes also the short Refund/Chargeback details.  

The “Refund/Chargeback details” block provides specific information related to a refund or chargeback associated with the transaction. The block includes the following fields:

• Refund date: The date and time when the refund or chargeback was processed.
• Refund type: The type of refund (Refund or Chargeback).
• Refund volume: The scope of the refund 
• Refund amount: The total amount that was refunded.
• Refund number: The unique identifier for the refund transaction.
• Product ID: The identifier of the product related to the transaction.
• Refund status: The current status of the refund.

This block provides comprehensive details about the refund or chargeback process, including financial amounts, identifiers, and status updates.