Backoffice user manual
18. 11. 2024
Explore a Backoffice User Manual – a detailed and structured guide covering all the features and functionalities of the Platform, empowering efficient management of clients, transactions, compliance processes, and system roles.
The Manual covers the following features and functionalities
- Client management
Centralized client profile management, including adding, blocking, freezing, and editing profiles.
KYC management with document verification and approval.
Tools for bulk editing contracts, broadcasting newsletters, and filtering results. - Transaction oversight
Detailed views of all transactions, with filters for type, sender/receiver details, and status.
Support for bulk investigations, AML checks, refunds, chargebacks, and currency exchange operations. - Vendor and contract management
Manage vendors, commissions, and limits for operations.
Create and deactivate contracts and assign operations within contracts. - Role and permission management
Define roles (e.g., CEO, CFO, CRO) with customized permissions.
Control access to system functionalities to ensure operational security and compliance. - System accounts and financial operations
Manage system accounts for withdrawals, top-ups, and reconciliations.
Configure and update exchange rates and bulk-edit currency pair statuses. - Reconciliation processes
Tools for asset and transaction reconciliation, resolving mismatches, and uploading necessary files. - Communication tools
Integrated chat management, client communication, and mass newsletters.
Tools for reviewing past interactions and managing current ones. - User action monitoring
Track user sessions and activity logs for audit and compliance purposes.
Monitor suspicious activity and session statuses. - AML and fraud prevention
Comprehensive tools for initiating and tracking investigations.
Features for uploading supporting documents and maintaining audit trails. - Asset management
Add, edit, and deactivate assets including currencies and digital assets.
Configure exchange rates, set up asset properties, and manage commissions. - Cash desk management
Tools for creating, editing, and managing cash desks and their operations.
Handle daily workflows such as opening, closing, and reconciliation.