Disputes
03. 01. 2025
Dispute Operations refer to the processes and actions taken to resolve conflicts or disagreements related to financial transactions between a customer and a merchant or service provider. These operations typically involve the reversal or investigation of a transaction due to issues such as unauthorized charges, service dissatisfaction, or fraudulent activity.
In the SDK.finance platform, dispute operations include two main types:
- Refund – A voluntary transaction reversal initiated by the merchant or service provider to return funds to the customer for valid reasons (e.g., order cancellation, service issues, or product returns).
- Chargeback (Coming Soon) – A forced reversal initiated by the customer through their payment provider or bank when disputing a transaction, often due to fraud, unauthorized charges, or non-receipt of goods/services.